Betrix Casino Review Ireland 2025

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My Experience Opening an Account at Betrix Casino

Opening an account at Betrix took me less than two minutes in 3 simple steps:

1. Enter your email, set a password, choose a currency, and enter a promo code if you have one.

2. Provide your name, gender, date of birth, location, and address, and accept the T&Cs.

3. Verify your email address.

You can't log in until you verify your email address. If you don't receive the verification email, check your spam folder.

How To Find and Play The Best Slots

Finding the best slot at Betrix is not easy because it doesn't have categories like “Popular”, “New”, and “Bonus Buy”. These tips should make it easier:

1. Filter by provider to narrow down your options.

2. Choose high-RTP games to increase your chances of winning.

3. Consider the volatility of selecting a game that matches your playstyle.

4. Look for games with unique features like multipliers and bonus rounds for a more exciting experience.

Was Customer Service Effective in Resolving My Issues?

Yes, I had an excellent customer service experience via live chat and email. I first reached out via live chat by clicking the “Message” icon at the top right. A chatbot, “Trixxie”, welcomed me and tried to understand my issue before asking me for personal details and connecting me to an agent.

The agent, Maria, responded after about 5 minutes, which is impressive considering it was 3 am on a Sunday. She answered my question and asked if I needed further assistance before closing the chat. It was a pretty seamless process: a 10/10 in my books.

Conversation

03:01 – Maria: Hello. Thank you for reaching out to us.

03:02 – Me: Hello, I have two questions. 1) Is the casino licensed? 2) Do I have to verify my account by uploading my documents before making a withdrawal?

03:02 – Maria: 1) Yes, the casino is licensed; you can find all the information on the footer at the very bottom of our website

03:03 – Maria: 2) Yes. It is important that we can positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. In order to achieve this, we request identification from our customers. We call this process Know Your Customer (KYC). This applies to all of our customers, and it is also indicated in our Terms and Conditions, which you accepted upon your registration.

The email was just as effective but took longer. I got a response within two hours every time I sent an email.

Betrix Casino's Commitment to Responsible Gambling

My first encounter with Betrix’s take on responsible gambling was when I logged in for the first time, where a popup window prompted me to set my limits. It was a thoughtful move that made me feel in control of my gaming from the start.

I found a complete set of tools and resources when I checked the responsible gambling page. Let’s highlight them in the table below:

It also offers quick access to gambling support organisations like GamCare and Gambling Therapy.

Did I Have Any Problems Playing at Betrix?

I had a few issues while playing at Betrix.

The verification email went straight to spam, which may be an issue for players who don't know how to check the folder and can't access their accounts. Exploring the game collection was tricky because the categories were unclear. Also, the pages detailing the privacy policy, T&Cs, and responsible gaming, among other things, are poorly structured. 

Besides these issues, I had a great time on the platform, and I am sure you will, too.

Why Did I Give Betrix Casino a Rating of 4.9?

Betrix has an exceptional offering for a new online casino. The inviting website is easy to navigate, the game collection is high-quality, and the range of bonuses is impressive. The payment methods could be more diverse and the payouts faster, but the available options are secure, reliable, and include popular choices in Ireland. I also had a great customer support experience.

However, the table games section could use more variety, and the game collection needs better categorisation. I gave Betrix a well-deserved 4.9.

To verify my ratings, I checked TOPScore, a scoring tool we use at Irishluck. I entered all the factors, including games, bonuses, payout speeds, customer support, etc., and it generated a 4.4 score. This score aligns with my rating, confirming that the casino offers a well-rounded experience.

Do I Recommend Playing at Betrix Casino?

I recommend Betrix Casino to all Irish players. Its website is user-friendly and provides an excellent user experience across devices. It also offers generous bonuses, reliable customer support, and a high-quality game collection.